Position: Full-Time Inside Sales / Customer Service Representative
Location: Newport, MN
Employment Type: Full-time

Job Summary:
As a Full-Time Inside Sales / Customer Service Representative at Advanced Sportswear, you will be at the forefront of our customer interactions, ensuring exceptional service and sales support. Your role will involve guiding customers through the custom apparel ordering process, utilizing tools like Printavo for order and contact management, selling promotional products, assisting with retail transactions, and actively representing the Advanced Sportswear brand. Your dedication to providing outstanding customer experiences will be integral to our continued success.

Responsibilities:

1. Custom Apparel Consultation:

• Collaborate with customers to understand their custom apparel needs, providing expert guidance on design options, fabric choices, and customization details.

• Assist clients in selecting the most suitable apparel and printing techniques based on their requirements and budget.

2. Order Management:

• Utilize Printavo or other order management systems to efficiently process and track customer orders.

• Coordinate with the production team to ensure accurate and timely order fulfillment.

• Keep clients informed about the status of their orders and any necessary updates.

3. Online Store Support:

• Gather data and information required for the creation and maintenance of the online store, including product listings, descriptions, and pricing.

• Collaborate with the marketing team to ensure the online store accurately reflects our offerings and branding.

4. Promotional Product Sales:

• Present and sell promotional products to customers, offering creative ideas for branding and marketing.

• Provide product information, pricing details, and order assistance to clients seeking promotional merchandise.

5. Retail Transactions:

• Assist customers in the retail store by providing product information, guiding their selections, and processing transactions.

• Maintain a welcoming and organized retail environment.

6. Brand Ambassadorship:

• Represent Advanced Sportswear with professionalism and enthusiasm, both in person and through written communications.

• Cultivate strong relationships with clients to encourage repeat business and referrals.

Qualifications:

• Previous sales or customer service experience preferred.

• Strong communication and interpersonal skills.

• Familiarity with order management systems such as Printavo is a plus.

• Proficiency in Google Applications / Microsoft Office Suite and basic computer skills.

• Ability to multitask, manage time effectively, and stay organized.

• Detail-oriented with a passion for delivering exceptional customer experiences.

• Positive attitude, team player, and willingness to adapt in a dynamic environment.

• Driver’s license.

Benefits:

• Competitive salary based on experience and performance.

• Comprehensive training and ongoing support to excel in your role.

• Opportunity to work in a creative and collaborative team environment.

• Gain valuable experience in sales, customer service, and the custom apparel industry.

• Potential for career advancement within the company.

If you are an energetic and customer-focused individual with a knack for sales and a passion for providing exceptional service, we invite you to apply for the Full-Time Inside Sales / Customer Service Representative position at Advanced Sportswear. Join us in our mission to deliver top-quality custom apparel and make a lasting impact as a brand ambassador. Apply today to be a part of our exciting journey!

Sales Representative
Location: The Tower House – Cumberland, Wisconsin
Company: Advanced Sportswear

Advanced Sportswear, a respected name in custom apparel for over 39 years, is expanding into the Cumberland community with a brand-new location at The Tower House! We are seeking a motivated, customer-focused Sales Representative to join our team. This role combines inside and outside sales, retail customer service, and promotion of our innovative online store solutions.

• Manage incoming sales leads for our full range of custom apparel and promotional products: screen printing, embroidery, engraving, heat press transfer, and more.

• Develop and execute outbound sales efforts to attract new business clients, schools, and community organizations in the Cumberland area.

• Promote and assist customers with online stores (Chipply) for teams, schools, and businesses.

• Provide excellent retail customer service in our boutique at The Tower House, helping walk-in customers find the perfect items.

• Use Printavo to process and manage orders accurately and efficiently.

• Build strong relationships with clients and the local community to enhance the Advanced Sportswear brand.

Who You Are

• Energetic, outgoing, and passionate about customer service and sales.

• Comfortable balancing both retail and B2B sales responsibilities.

• Organized and detail-oriented, with the ability to manage multiple priorities.

• Experienced with (or quick to learn) online platforms such as Printavo and Chipply.

• Knowledge of custom apparel decoration processes is a plus, but we’re happy to train the right candidate.

What We Offer

• Competitive salary plus commission structure.

• Paid time off and benefits package.

• The opportunity to grow with a trusted company in a beautiful new space at The Tower House.

• A supportive team environment and training to help you succeed.

If you love connecting with people, enjoy creative solutions, and want to be part of a company with a great reputation and deep community roots, we’d love to hear from you!
To apply, please submit your resume and a brief cover letter outlining your interest in the role.